At Go Plumber Brooklyn, we take your privacy seriously. This page explains what information we collect when you use our website, how we use it, and the choices you have.
By using our site, you’re agreeing to the practices described here.
What Do We Mean by “Personally Identifiable Information”?
When we say “Personally Identifiable Information”, we’re talking about details that can be used to identify or contact you, such as:
- Your name
- Home or mailing address
- Phone number
- Email address
- Billing or payment details
It does not include information that’s collected anonymously or general stats that can’t be linked back to a specific person.
What Information Do We Collect?
We collect different kinds of information depending on how you use the site.
From visitors who just browse the site:
- Basic usage information (pages visited, time spent, browser type, etc.)
From customers who contact us or book services:
- Name and contact details (address, phone, email)
- Service address and job details
- Any information you send us in a form, email or booking request
- Payment-related information when you pay for services
We only ask for information that helps us provide plumbing, heating and related services.
Who Else Might Collect Information?
Sometimes we use other companies to help us do business. For example:
- Payment processors and banks for handling card payments
- Booking or invoicing systems
- Security, hosting or analytics providers
These companies may receive some of your information so they can do their job (like processing a payment or securing the website). They have their own privacy policies, and we expect them to handle your information responsibly.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and quote requests
- Schedule and carry out jobs
- Manage customer accounts and billing
- Improve our website and services
- Communicate with you about bookings, updates or follow‑ups
From time to time, we may also send you information about our services or special offers. If you don’t want to receive these, you can opt out at any time.
Who We Share Your Information With
We may share your information in a few limited situations:
- With staff or contractors who need it to provide your service
- With service providers like payment processors or IT support
- In a general, non‑identifiable way (for example, “X number of customers visited our site this month”)
We may also share information if:
- We’re required to by law or legal process
- It’s necessary to protect our customers, staff or business
We don’t sell your personal details to unrelated third parties.
How We Store and Protect Your Information
We store Personally Identifiable Information in systems designed to be secure and only allow access to people who need it to do their job.
Our safeguards may include:
- Password‑protected systems
- Limited access to authorised staff
- Security checks and regular reviews
For sensitive information like payment details, we use secure methods and encryption where appropriate.
While we do our best to keep your data safe, no website or online system is completely risk‑free. Because of this, we can’t guarantee absolute security, but we do take reasonable steps to protect your information.
Your Choices and How to Opt Out
You can:
- Ask us not to send you marketing emails or non‑essential messages
- Update or correct your contact details
- Contact us if you have any concerns about how your information is being used
Just use the contact details on our website to get in touch and we’ll do our best to help.
Cookies and Tracking
Our website may use cookies and similar tools to:
- Remember your preferences
- Help keep you logged in to secure areas
- Understand how people use the site so we can improve it
If you prefer, you can change your browser settings to block or limit cookies, but this might affect how some parts of the site work.
If you’re logged in and inactive for a while, we may log you out automatically for security reasons.
Log and Technical Information
We may collect technical information such as:
- IP address
- Internet service provider (ISP)
- Browser type and version
- Which pages you visit and how long you stay
We use this to:
- Monitor and improve the site
- Troubleshoot issues
- Understand general trends in how the site is used
Our Partners and Service Providers
We sometimes work with other companies to help deliver our services (for example, payment gateways, booking tools or IT support).
These partners may see certain information, but only what they need to do their job. They are not allowed to use your information for unrelated purposes.
Legal Reasons We Might Share Information
We may need to disclose information if:
- We receive a valid court order, subpoena or legal request
- Law enforcement or regulators require it
- We believe it’s necessary to protect our customers, staff or business
Updating or Correcting Your Information
If you think any of your details are wrong or out of date, you can contact us and we’ll update them.
We want to make sure the information we hold is as accurate as possible.
Deleting or Deactivating Your Information
If you’d like us to delete or deactivate your personal information, you can reach out and request this.
In some cases, copies may remain in backup systems, but once we deactivate your record, we won’t use, sell or share your information going forward.
Changes to This Policy
We may update this Privacy Policy from time to time.
When we do, we’ll post the new version on this page. If we make a change that affects how we use information you’ve already given us, we’ll take reasonable steps to let you know so you can decide what you’d like to do.
If you have questions about this Privacy Policy, please contact us.